A city government betting that Claude can do front-desk work
What jumps out to me is not the chatbot part. It’s the confidence, bordering on audacity, of putting a public-service contact point on top of an LLM and calling that a serious operational move. That can be useful, sure. It can also go sideways in a very public way if the handoff logic is sloppy or the knowledge base gets stale. The article makes the right point that the real unit of value here is not “AI” in the abstract but the specific burden of repetitive inquiries and phone calls. That’s the
papoo.work